Accessibility Guide

Accessibility

At Acrisure Arena, we are fully committed to accessibility, diversity and inclusion. Acrisure Arena is dedicated to making our products and services accessible to everyone, including people with disabilities. We have made a commitment to follow the Web Content Accessibility Guidelines (WCAG levels A and AA) and we use the Accessible Rich Internet Applications (ARIA) specification. We are also firmly dedicated to complying with the Americans with Disabilities Act (ADA).

Digital Accessibility Statement

Our target accessibility standard is the W3C Web Content Accessibility Guidelines (WCAG) 2.0 Level A and Level AA. As we work towards meeting both these levels, we have dedicated considerable resources to our digital accessibility compliance effort, specifically directing appropriate resources to the individuals responsible for designing, developing and testing our websites and other digital content. 

Accessibility Features of Acrisure Arena

Our goal is to permit customers to successfully gather information and conduct business throughout our website. Acrisure Arena has taken steps, and continues to devote resources to promote accessibility including engaging outside vendors for this purpose. Specific items we have addressed or are addressing include:

  • Initial and ongoing accessibility training for staff
  • Use of headings, lists, paragraphs and other formatting features on www.AcrisureArena.com so guests can more easily use the site
  • Alternative text for appropriate images and non-text visual elements
  • Pages, sites and apps with a consistent structure to ease navigation
  • When choosing colors and site design, we consider contrast to promote the accessibility of images and text
  • Designating responsibility for ensuring and promoting the accessibility of our website and other technologies.

Tested Assistive Technology/Browser Combinations

Acrisure Arena strives to comply with the WCAG standards referenced above. With that in mind, Acrisure Arena has performed formal testing of several assistive technology/browser combinations. So, assistive technology and browsers that support these standards should provide an accessible experience to their users.

Contact

If you have other accessibility questions or feedback, or you would like to request reasonable modifications to our accessibility policies, practices, and procedures, please contact us via email at guestservices@eAcrisureArena.com. You may also contact us by phone at 1-888-695-8778. We will consider all requests.

Acrisure Arena offers wheelchair accessible and low mobility seating on each level of the venue at comparable prices and sight-lines.

Tickets for accessible seating should be purchased directly through www.ticketmaster.com by selecting the accessibility tab under the “filters” option for your preferred event.
Assistive Listening Devices are available and complimentary to guests for all Arena events. Headsets and receivers can be checked out at the Guest Services Desk.
FirstBank ATMs are available on the Main Concourse by Sections 106.

All ATMs are accessible.
Baby changing tables are available in all Men’s and Women’s restrooms, All-Gender & Family Restrooms, as well as in the Eisenhower Nursing Parents Room located on the Southwest corner of the Main Concourse.

An adult changing table is available in All-Gender restroom located across from Section 105.
For CV Firebirds games guests may also visit our Guest Services Booth to request a link to access game captions on their personal smart device or a borrowed tablet. 
 
For any other event, guests may request captioning by contacting Guest Services at guestservices@acrisurearena.com at least 10 (ten) days in advance of their ticketed event.
Concession stands and marketplaces are all accessible to guests with disabilities. Guests may request additional assistance at these locations from the nearest arena team member.
Elevators are located in three corners of the Arena for our guests with disabilities. All Arena elevators offer access to the Suite and VIP Club Level from the Main Concourse.
The entry doors are all accessible to our guests with disabilities. For the convenience of our guests, one lane at each of our Main Entry Doors are designated for guests with disabilities.

Guests are encouraged to enter through the entrance listed on their event ticket as it will provide the best route to their seat.
Acrisure Arena is proud to offer a wide variety of food and beverages throughout the venue, including gluten free, vegetarian and vegan options. Guests are not permitted to bring outside food or beverages into Acrisure Arena.

More information about our concessions offering can be found here: Food & Beverage

Acrisure Arena recognizes that some Guests may have specific/special dietary needs due to medical conditions or religious requirements. Please contact Guest Services by emailing guestservices@acrisurearena.com prior to their event for accommodations.
Guests may request an American Sign Language interpreter by contacting the Guest Services Department at guestservices@acrisurearena.com.

We request that guests provide advance notice at least ten (10) business day prior to the event date to schedule an ASL Interpreter. Requests made with less notice unfortunately do not guarantee an interpreter can be acquired.
Key location to drop off all guests with limited mobility is at the Varner Street Main Entrance.
Those who require a more private location in which to feed or pump may use the AMR First Aid Room located across from Section 106.
All public restrooms in the arena are wheelchair accessible. All Gender & Family Restrooms are also available on the Main Concourse, Upper Concourse, and in the VIP Lounge for the convenience of our guests.

Main Concourse – NE, SW, SE NW Corners
Suite Level – NW, SW, SE Corners
Sensory bags containing fidget tools and noise-cancelling headphones, feeling thermometer cards and identification cards that allow arena team members to recognize that the individual has a sensory need, are available for checkout at no cost by leaving an ID at our any Guest Services Desk location in the Arena.
Trained service animals as defined by the Americans with Disabilities Act (ADA) are welcome at Acrisure Arena. Service animals must remain on a leash or in a harness at all times, unless special circumstances exist, and are required to rest in the seating area of the guest with the disability, rather than the aisle.

Water Fountains and Hydration Stations, where guests are welcome to fill up reusable water bottles, are all accessible and available throughout Acrisure Arena.
Guests who have questions about wheelchair accessibility and assistance should reach out to guestservices@acrisurearena.com a minimum of 10 days prior to your Event day.