Accessibility

Accessibility
& Guest Services

Special design and consideration were implemented at Acrisure Arena specifically for guests requiring special assistance or for those with physical restrictions. Accessible seating is available for all events held at the Acrisure Arena.

To prepare for your visit to Acrisure Arena, please see the general accessibility information below and don’t hesitate to give us a call or send us an email with any questions. If you need assistance while attending an event, just ask the nearest guest services representative.

 For additional information or assistance, please email guestservices@acrisurearena.com or call 760-835-8778.

FAQs
Acrisure Arena offers wheelchair accessible and low mobility seating on each level of the venue at comparable prices and sight-lines.

Tickets for accessible seating should be purchased directly through Ticketmaster.com by selecting the accessibility tab under the “filters” option for your preferred event.
Assistive Listening Devices are available for complimentary checkout during any event. Please stop by the Guest Services desk near Section 106.
Acrisure Arena is designated as a Certified Autism Center™ (CAC) by the International Board of Credentialing and Continuing Education Standards (IBCCES). Click here for more information.
Baby changing tables are available in all Men’s and Women’s restrooms and All-Gender & Family Restrooms.

An adult changing table is also available in the All Gender Restroom on the Concourse behind section 105.
Concession stands and marketplaces are all accessible to guests with disabilities. Guests may request additional assistance at these locations from the nearest arena team member.
Elevators are located in three corners of the arena for our guests, including the Northeast, Northwest, and Southwest corners. All arena elevators offer access to the Silvercrest Level and Main Concourse level. The Northeast elevator offers access to the Event Level during events with floor seating.
All entry doors at Acrisure Arena are accessible. There is a designated Accessible Entrance to the right of our Spotlight 29 Main Entrance for guests who need access to an elevator up to the Silvercrest Level or down to the Event Level.
Acrisure Arena is proud to offer a wide variety of food and beverages throughout the venue, including gluten free, vegetarian and vegan options. Guests are not permitted to bring outside food or beverages into Acrisure Arena.

More information about our concessions offering can be found here: Food & Beverage – Acrisure Arena

Acrisure Arena recognizes that some Guests may have specific/special dietary needs due to medical conditions or religious requirements. Please contact Guest Services by emailing guestservices@acrisurearena.com prior to their event for accommodations.
Guests may request an American Sign Language interpreter by contacting the Guest Services Department at guestservices@acrisurearena.com.

We request that guests provide advance notice at least ten (10) business day prior to the event date to schedule an ASL Interpreter. Requests made with less notice unfortunately do not guarantee an interpreter can be acquired.

The interpreting service we partner with offers additional languages including Spanish Sign Languages, International Sign Language, and ProTactile. These services may be requested but are subject to interpreter availability.
Our drop-off/pick-up location is located outside of the Northeast Corner of the building, near the Berger Foundation Iceplex on Classic Club Drive.
A private Parents’ Nursing Station can be found on the Main Concourse level of the arena, behind Section 117. Please see any usher near the UBS South Premium Entrance to utilize the station. 

Additionally, there are multiple All Gender Restrooms throughout the arena, that can also be used as a private nursing station if preferred. (See Restrooms/All Gender & Family Restrooms)
Once you purchase your parking pass, designated spaces are available for our guests with disabilities and are van accessible. Vehicles utilizing accessible parking spaces must display appropriate placard, tabs, or license plates. All Acrisure Arena lots are wheelchair accessible. Spaces cannot be reserved and are first come first served.
All public restrooms in the arena are wheelchair accessible. All Gender & Family restrooms are also available for the convenience of our guests

There are 8 All-Gender, single-occupancy restrooms throughout the building. These can be found in the following areas:

Event level inside Chairman’s Club
Main Concourse, near Sections: 105, 111, 117, 123
Premium Level outside each Founder’s Suite and near Section 225
Sensory Kits or individual items can be checked out complimentary at the Guest Services Desk near section 105. Items include various fidget toys for sensory-seeking guests, as well as noise-cancelling headphones and sunglasses (both adult and child sizes) for sensory-sensitive guests. Feelings Flash Cards are also available for guests that are nonverbal or have difficulty expressing their emotions. Identification Wristbands are available for any guest at risk of becoming lost (both adult and child sizes). Click here for more information.
Trained service animals as defined by the Americans with Disabilities Act (ADA) are welcome at Acrisure Arena. Service animals must remain on a leash or in a harness at all times, unless special circumstances exist, and are required to rest in the seating area of the guest with the disability, rather than the aisle.

Exit and re-entry is prohibited for animal relief. See any guest experience supervisor or usher prior to exiting for re-entry access. Please pick up after your animal. Relief bags can be found at the Guest Services desk near section 105.
Guests who require additional assistance because of a limitation in mobility can request a wheelchair transport from the entry doors to the Arena to their seating location.
Certified Autism Center™ (CAC) Designation

Committed to accessibility and inclusion for all guests, Acrisure Arena achieves the Certified Autism Center™ (CAC) designation from the International Board of Credentialing and Continuing Education Standards (IBCCES). This certification ensures that team members are trained to better understand, serve, and accommodate autistic individuals and their families, creating a more welcoming environment for neurodiverse guests.

In addition to the training and certification, Acrisure Arena offers several accommodations to enhance the guest experience. They provide sensory kits designed for both sensory-seeking or sensory-sensitive adults and children, including fidget toys, sunglasses, and noise-canceling headphones. The arena also offers “feelings flashcards” featuring words and photos to help express different emotions. These kits cater to a wide range of sensory needs, ensuring guests have a comfortable and enjoyable experience. Additionally, there are quiet areas within the arena, specifically set aside to provide a break from the bright lights and loud noises. These thoughtful measures ensure a more inclusive and enjoyable experience for all guests.

By completing the CAC process, Acrisure Arena becomes part of a broader initiative led by Visit Greater Palm Springs to attain the Certified Autism Destination™ (CAD) designation. This certification ensures that visitors have various trained and certified options for entertainment, recreation, attractions, hospitality, and lodging while in the area.”