Know Before You Go!

Ride Share (Uber/Lyft/Taxi) is limited throughout the Coachella Valley. Schedule your ride in advance! We encourage fans to consider carpooling or utilizing a Ride Share service to avoid traffic, save on gas and parking, and reduce your carbon footprint. Acrisure Arena has a dedicated Ride Share area on the north side of the building (opposite Varner Rd) conveniently located just adjacent to the Main Entrance and the Berger Foundation Iceplex.

Parent/Guardian Driver Drop Off

Fans being dropped off at Acrisure Arena should use the Ride Share lane. Your Parent/Guardian or Driver will be provided a printed handout with detailed instructions on where to wait to pick you up.

#1 – Drivers Drop Off in the RIDE SHARE lane by entering at FIREBIRD WAY.

• After dropping off the FAN, the Driver can:
  • return before the end of the show to the PICK UP CELL LOT located at Xavier College Preparatory High School,
  • visit local restaurants or return home,
  • wait at the Xavier College Preparatory High School Pick Up Cell Lot (no amenities available)

#2 – Fans leaving the concert should follow the SHUTTLE signs and board the SHUTTLE BUS located nearest the Main Entrance.

#3 – Drivers show this pass to the Parking Attendant upon Entry to Xavier College Preparatory High School. 

• Wait at Xavier Pick Up Cell Lot for the SHUTTLE to bring the FAN to you.
• Do NOT leave your vehicle un-attended.

Save 20% when purchasing your parking pass in advance! Your parking pass is valid for the entire day. ADA and EV Charging spaces are first come, first served. Purchase your parking today on ParkWhiz.

Flags, signs and banners without hardware are permitted. We ask that all guests be mindful of flag, sign and banner size so as not to interfere with other guests’ enjoyment of the show. No signs or flags larger than 11″x17″. Flagpoles and sticks will not be permitted inside the venue, nor will flags, signs and banners with obscene or offensive language, logos, images or references.

Any gifts brought for the artist will be collected outside the main entrance and will be a direct donation to local charities and all cards will be immediately recycled.

Please view our A-Z Guide for a complete list of Prohibited Items HERE.

NO CAMPING ALLOWED. NO OVERNIGHT PARKING.

Camping is not allowed. Camping is strictly prohibited on our property. No overnight parking. All vehicles will be towed at the Owner’s expense.

For guests with VIP Nation tickets on the General Admission floor, you have the OPTION to arrive and start forming a line starting at 10 AM. The VIP Nation Check-In table opens at 3:30 PM. VIP doors open at 5:30 PM.

• There is NO REASON to arrive early.
• Water services, shade, and restrooms will not be available.
• There will be no access inside the venue until VIP doors open at 5:30pm.

VIP Nation Check-In opens at 3:30 PM and is located next to the Ticketmaster Box Office outside the Main Entrance on the Northeast side of the arena. Please look for VIP Nation Signage upon arrival to check in.

GA Floor ticket holders will line up starting at the pink star indicated on the below map. As you arrive, we will scan your ticket and provide you a wristband. When doors open at 5:30 PM, you will be quickly escorted directly into the arena for your exclusive shopping experience and then down to the floor.

GA Floor holders are NOT required to line up after doors open. Please do not lineup before 10am when our parking lots open.

Acrisure Arena is located in an isolated area of the desert. No camping or overnight parking allowed.

To safeguard from fraudulent tickets and to improve entry time, Acrisure Arena is a mobile-only ticketing venue. 

• Your mobile phone is your ticket. 
• Printouts or screenshots will not be permitted or work with our ticket scanners. 

Easy entry with these steps: 

1. Access your digital ticket via the Acrisure Arena/CV Firebirds app, Ticketmaster app, Google Pay Wallet, or Apple Wallet.
2. Scan the ticket barcode after passing security.
3. You’re in. Welcome to the show!

 The official Acrisure Arena/CV Firebirds app is available for Apple and Android.

You are welcome to bring small bags into Acrisure Arena that meet the following criteria:

1. Bags made of a clear material, not exceeding 14″ x 14″ x 6″ in size, and no more than 2 pockets
2. Small clutches/purses/wallets are permitted provided that they do not exceed 4.5″ x 6.5″ with or without a handle or strap
3. Bags required for medical necessity or diaper bags may be allowed based on supervisor approval. Please refer guest to a supervisor for further direction.

All bags are subject to search upon entry to the facility by security personnel. Any bag which does not meet the above standards or qualify for an exemption will not be allowed into Acrisure Arena.

Acrisure Arena does not have lockers for bag check. Please prepare accordingly.

You are welcome to take photos and videos with your mobile device. Guests may not bring professional photographic equipment into Acrisure Arena. Guests are prohibited from engaging in commercial photography of any kind without the prior approval of Acrisure Arena Management. 

Permitted: Disposable cameras, Polaroids and cameras without detachable lenses (i.e. your smartphone)

Prohibited:  Monopods or tripods, cameras with interchangeable lenses, cameras with lenses greater than 3 ½ inches in length, or recording equipment (aside from smartphones) – for audio, image, or video recording purposes (this includes professional cameras as well as cameras with detachable lenses regardless of length).

No media, press, or photographer credentials are available.