Accessibility
& Guest Services
Special design and consideration were implemented at Acrisure Arena specifically for guests requiring special assistance or for those with physical restrictions. Accessible seating is available for all events held at the Acrisure Arena.
To prepare for your visit to Acrisure Arena, please see the general accessibility information below and don’t hesitate to give us a call or send us an email with any questions. If you need assistance while attending an event, just ask the nearest guest services representative.
For additional information or assistance, please email guestservices@acrisurearena.com or call 760-835-8778.
FAQs
Acrisure Arena offers wheelchair accessible and low mobility seating on each level of the venue at comparable prices and sight-lines.
Tickets for accessible seating should be purchased directly through Ticketmaster.com by selecting the accessibility tab under the “filters” option for your preferred event.
Tickets for accessible seating should be purchased directly through Ticketmaster.com by selecting the accessibility tab under the “filters” option for your preferred event.
Guests may stop by the Guest Services Desk located behind Section 106 to check out an assistive listening device during any game or event.
Baby changing tables are available in all Men’s and Women’s restrooms and All-Gender & Family Restrooms.
An adult changing table is also available in the All Gender Restroom on the Concourse behind section 105.
An adult changing table is also available in the All Gender Restroom on the Concourse behind section 105.
Concession stands and marketplaces are all accessible to guests with disabilities. Guests may request additional assistance at these locations from the nearest arena team member.
Elevators are located in three corners of the Arena for our guests. All Arena elevators offer access to the Event Level, Main Concourse, and Silvercrest Level.
The entry doors are all accessible to our guests with disabilities. There is a designated Accessible Entrance to the right of our Main Entrance for guests who need access to an elevator.
Acrisure Arena is proud to offer a wide variety of food and beverages throughout the venue, including gluten free, vegetarian and vegan options. Guests are not permitted to bring outside food or beverages into Acrisure Arena.
More information about our concessions offering can be found here: Food & Beverage – Acrisure Arena
Acrisure Arena recognizes that some Guests may have specific/special dietary needs due to medical conditions or religious requirements. Please contact Guest Services by emailing guestservices@acrisurearena.com prior to their event for accommodations.
More information about our concessions offering can be found here: Food & Beverage – Acrisure Arena
Acrisure Arena recognizes that some Guests may have specific/special dietary needs due to medical conditions or religious requirements. Please contact Guest Services by emailing guestservices@acrisurearena.com prior to their event for accommodations.
Guests may request an American Sign Language interpreter by contacting the Guest Services Department at guestservices@acrisurearena.com.
We request that guests provide advance notice at least ten (10) business day prior to the event date to schedule an ASL Interpreter. Requests made with less notice unfortunately do not guarantee an interpreter can be acquired.
We request that guests provide advance notice at least ten (10) business day prior to the event date to schedule an ASL Interpreter. Requests made with less notice unfortunately do not guarantee an interpreter can be acquired.
Our drop-off/pick-up location is located outside of the Northeast Corner of the building, near the Berger Foundation Iceplex on Classic Club Drive.
A private Parents’ Nursing Station can be found on the Main Concourse level of the arena, behind Section 117. Please see any usher near the South Premium Entry to utilize the station.
Additionally, there are multiple All Gender Restrooms throughout the arena, that can also be used as a private nursing station if preferred. (See All Gender Restrooms)
Additionally, there are multiple All Gender Restrooms throughout the arena, that can also be used as a private nursing station if preferred. (See All Gender Restrooms)
Once you purchase your parking pass, designated spaces are available for our guests with disabilities and are van accessible. Vehicles utilizing accessible parking spaces must display appropriate placard, tabs, or license plates. All Acrisure Arena lots are wheelchair accessible. Spaces cannot be reserved and are first come first served.
All public restrooms in the arena are wheelchair accessible. All Gender & Family Restrooms are also available on the Main Concourse and Silvercresr Level for the convenience of our guests.
Main Concourse – North & South sides
Silvercrest Level – NW Corner, SW Corner, and SE Corner
Main Concourse – North & South sides
Silvercrest Level – NW Corner, SW Corner, and SE Corner
Sensory bags containing fidget tools and noise-cancelling headphones, and feeling thermometer cards, are available for checkout at no cost by leaving an ID at our Guest Services Desk near section 105.
Trained service animals as defined by the Americans with Disabilities Act (ADA) are welcome at Acrisure Arena. Service animals must remain on a leash or in a harness at all times, unless special circumstances exist, and are required to rest in the seating area of the guest with the disability, rather than the aisle.
Animal relief areas can be accessed by exiting through the Main Entrance. Please see a Guest Services Representative for exit and re-entry.
Animal relief areas can be accessed by exiting through the Main Entrance. Please see a Guest Services Representative for exit and re-entry.
Guests who require additional assistance because of a limitation in mobility can request a wheelchair transport from the entry doors to the Arena to their seating location.