CODE OF CONDUCT FOR ACRISURE ARENA GUESTS
Acrisure Arena is committed to providing all guests with a safe, comfortable, and extraordinary sports and entertainment experience. Every person who enters Acrisure Arena has the right to expect an environment in which they will be treated in a consistent, professional, and courteous manner.
Acrisure Arena and its league affiliates thank you for your commitment and adherence to the following Guest Code of Conduct:
▪ Guests are entitled to enjoy their game and/or event experience free from disruptive or inconsiderate behaviors or unruly actions.
▪ Guests shall not interfere with the event and/or its athletes, coaches, referees, performers, or arena staff in any manner.
▪ Guests shall not use abusive, offensive, or obscene language and gestures.
▪ Threats or acts of violence will not be tolerated. Guests may not engage in fighting, taunting, throwing objects, or other behavior deemed detrimental to the experience of other guests, and are subject to immediate ejection.
▪ Guests who choose to consume alcohol must do so in a legal and responsible manner.
▪ Smoking or use of e-cigarettes or vaporizers while on facility property is prohibited.
▪ Guests shall comply with requests from arena staff regarding operational and emergency procedures.
▪ Guests shall not engage in unauthorized commercial activity while on arena property.
▪ Violation of the Code of Conduct may result in eviction from the arena without a refund.
Arena Staff have been trained to intervene when necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest arena staff member.
GUEST POLICIES
In addition to our Guest Code of Conduct, Acrisure Arena upholds the following guest behavior policies to maintain the highest quality of experience for all guests:
▪ While respecting and encouraging the passion of our guests, profane or aggressive language, cheers, or taunts are not permitted. Additionally, Guests are not permitted to enter with clothing or signage that clearly displays any obscene or offensive messages.
▪ Smoking of any kind is not permitted on the Acrisure Arena campus, which encompasses outdoor patios and plaza areas. This includes the smoking of electronic cigarettes or vaporizers.
▪ Once a guest has successfully scanned their ticket for entry into Acrisure Arena, the guest will not be permitted to exit the ticketed area and re-enter. Certain reasonable exceptions to this policy may only be made at the discretion of Acrisure Arena Management.
▪ To ensure the integrity of seating sections and premium spaces, guests may only sit in seats for which they have a ticket. Guests may be asked to present their ticket upon each entry into any seating area. If a guest is given a wristband associated with a premium space, they may simply present the wristband for access to that space.
▪ Guests who wish to access a seating section will be asked to wait to proceed to their seats until there is a stoppage of play. This policy will apply primarily to sporting events; policies regarding other entertainment events will vary.
▪ For the enjoyment of all in attendance, Acrisure Arena asks that guests refrain from standing for excessive periods of time unless the context of the event clearly warrants it. If Acrisure Arena staff feel that a guest is negatively affecting the experience of other guests in the vicinity, they will ask the standing guest(s) to sit. Standing or dancing in aisles, and on chairs, is strictly prohibited.
▪ All guests in attendance are required to be fully clothed, including shirt and shoes, at all times for their own safety. Acrisure Arena management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.
▪ During the performance of the National Anthem, we ask that all staff and guests restrict their movement in the seating bowl and the concourses.
